At SHOPPERS SYNCHRONY, customer satisfaction is important to us. We want you to shop with confidence and enjoy a smooth shopping experience.
Please review our return policy below.
Returns
If you experience an issue with your order, please contact our support team for assistance.
To help us review your request efficiently, please include:
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Your order number
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A description of the issue
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Clear photos (if applicable)
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us as soon as possible after delivery.
Our team will review the situation and work toward an appropriate resolution.
Order Changes & Cancellations
If you need to modify or cancel your order, please contact us promptly.
Once an order has entered processing or shipping, changes or cancellations may no longer be possible.
Return Eligibility
Return eligibility may depend on product condition, order status, and the nature of the issue reported.
Products should generally be unused, in original condition, and include original packaging where applicable.
Non-Returnable Items
Certain products may not be eligible for return due to hygiene, customization, clearance status, or other product-specific conditions where applicable.
Refunds
If a refund is approved, processing times may vary depending on your original payment provider or financial institution.
Approved refunds are typically returned through the original payment method used for purchase.
Shipping Costs
Shipping fees, where applicable, may be non-refundable unless otherwise determined by our support team.
Need Assistance?
We're here to help.
For return inquiries, support requests, or order concerns, please contact us:
Thank you for shopping with SHOPPERS SYNCHRONY.