Return & Refund Policy

Last updated: August 31, 2026

At SHOPPERS SYNCHRONY, we want you to be satisfied with your purchase. If you receive an item that is damaged, defective, incorrect, or otherwise eligible for return under this policy, we are here to help.

Please read the following return and refund terms carefully before requesting a return.

1. 30-Day Return Period

You may request a return within 30 calendar days of the date your order is delivered.

To be eligible for a return, the item generally must be:

  • Unused and in its original condition
  • In the original packaging, where applicable
  • Complete with all accessories, manuals, parts, and included items
  • In a condition suitable for resale

Some products may be subject to additional return restrictions as described below.

2. Items That May Be Eligible for a Return

Eligible returns may include products that:

  • Arrive damaged
  • Arrive defective or do not function as intended
  • Are materially different from the product ordered
  • Are missing essential parts or components
  • Meet the applicable return requirements described in this policy

We may request photographs, videos, or other information to help us determine the appropriate resolution.

3. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible after delivery.

Please provide:

  • Your order number
  • A description of the problem
  • Clear photographs of the product
  • Photographs of the shipping box and packaging, if the item arrived damaged

Depending on the circumstances, we may offer:

  • A replacement
  • A replacement part
  • A refund
  • Another appropriate resolution

Please do not dispose of damaged products or packaging until we have reviewed your request, as they may be required for an investigation with the carrier or fulfillment provider.

4. Change-of-Mind Returns

If you simply change your mind about a purchase, you may request a return within the 30-day return period, provided the item meets our return requirements.

Unless the item is defective, damaged, incorrect, or otherwise covered by applicable consumer protection law, the customer may be responsible for return shipping costs.

Original shipping charges, where applicable, may not be refundable.

5. Items That Are Not Eligible for Return

Certain products may not be eligible for return for safety, hygiene, customization, or other legitimate reasons.

Depending on the product, this may include:

  • Used or damaged items caused by customer misuse
  • Products without required components or accessories
  • Items that have been altered, modified, or installed incorrectly
  • Personalized or customized products
  • Products that cannot reasonably be resold due to hygiene or safety considerations
  • Items specifically identified as non-returnable on the product page

This does not limit any rights you may have under applicable consumer protection laws.

6. Return Authorization

Please contact us before sending any product back.

Unauthorized returns may not be accepted or may result in delays processing your refund.

To request a return, contact:

📧 info@syncrny.store

Please include your:

Order Number:
Product Name:
Reason for Return:
Photos/Videos, if applicable:

Our support team will review your request and provide return instructions if the return is approved.

7. Return Shipping

For approved returns due to change of mind, incorrect selection, or other customer-related reasons, the customer may be responsible for return shipping costs.

For products that are confirmed to be defective, damaged upon arrival, or incorrectly shipped by us, SHOPPERS SYNCHRONY may provide an appropriate return or replacement solution.

Return shipping instructions will be provided after your return request has been reviewed.

8. Refunds

Once an approved return is received and inspected, we will notify you regarding the status of your refund.

If approved, the refund will generally be issued to the original payment method used for the purchase.

Please allow additional processing time for your bank, credit card company, or payment provider to post the refund to your account.

The time required for a refund to appear in your account may vary depending on your payment provider.

9. Partial Refunds

In certain circumstances, a partial refund may be offered where:

  • An item is returned with minor damage not caused by shipping
  • Components or accessories are missing
  • The product shows signs of use beyond what is reasonably necessary to inspect it
  • The item's condition has been materially reduced

Any partial refund will be determined based on the circumstances of the return.

10. Exchanges and Replacements

Where appropriate and subject to availability, we may offer a replacement instead of a refund for:

  • Damaged products
  • Defective products
  • Incorrect products
  • Missing components

If the original product is unavailable, we may provide another appropriate resolution, such as a refund.

11. Refused or Undeliverable Packages

Customers are responsible for providing accurate shipping information.

If a package is returned to us because of:

  • An incorrect address
  • An incomplete address
  • Failure to accept delivery
  • Repeated delivery attempts
  • Other customer-provided shipping information issues

additional shipping or reshipment costs may apply.

If the package is returned to us, please contact our support team to discuss available options.

12. Lost or Stolen Packages

If tracking confirms that an order was delivered but you cannot locate it, please first check the delivery location, mailbox, building reception, household members, and nearby areas.

You may also contact the shipping carrier for additional information.

Please contact us if you need assistance investigating the shipment.

For packages confirmed as delivered by the carrier, replacement or refund is not guaranteed in every circumstance.

13. Order Cancellation

If you wish to cancel an order, contact us as soon as possible after placing your order.

We will make reasonable efforts to accommodate cancellation requests, but we cannot guarantee cancellation once an order has entered processing or has already been shipped.

Once an order has shipped, our standard return policy may apply.

14. Final Sale Products

Products specifically identified as Final Sale or Non-Returnable at the time of purchase are generally not eligible for return due to change of mind.

However, this does not affect your rights regarding products that are defective, damaged, incorrectly supplied, or otherwise covered by applicable consumer protection legislation.

15. Consumer Rights

This return and refund policy is intended to provide clear guidelines for returns while respecting all rights and protections available to customers under applicable laws.

Nothing in this policy is intended to exclude, restrict, or limit any consumer rights that cannot legally be excluded or limited.

16. Contact Us

For questions about returns, refunds, exchanges, damaged products, or defective products, please contact:

SHOPPERS SYNCHRONY

📧 Email: info@syncrny.store
📱 WhatsApp: +1 647-514-9493

When contacting us, please include your order number so that we can assist you as quickly as possible.

Thank you for shopping with SHOPPERS SYNCHRONY.