Shipping Policy

Last updated: August 31, 2026

At SHOPPERS SYNCHRONY, we are committed to processing and shipping your orders as efficiently as possible. Please review the information below regarding order processing, shipping, tracking, and delivery.

1. Order Processing

Orders are generally processed within 1–3 business days after payment has been successfully confirmed.

Orders may require additional processing time during:

  • Holidays and peak shopping periods
  • Promotions or special sales events
  • High-volume periods
  • Product availability issues
  • Unforeseen circumstances

Business days are Monday through Friday, excluding applicable holidays.

Please note: Order processing time is separate from shipping/transit time.

2. Shipping & Delivery Times

Shipping times depend on the destination, shipping method, carrier, product availability, and other logistical factors.

The estimated delivery timeframe, shipping cost, and available shipping options will be displayed at checkout when available.

Any delivery timeframe shown on our website, at checkout, or in an order confirmation is an estimated timeframe and not a guaranteed delivery date.

Once your order has been shipped, the carrier's tracking information will provide the most current delivery updates.

3. Shipping Costs

Shipping charges, when applicable, are calculated and displayed during checkout based on the shipping destination, order details, available shipping method, and other applicable factors.

Any applicable shipping charges will be shown to you before you complete your purchase.

4. Order Tracking

When tracking information is available, we will send a shipping confirmation email containing your tracking number and/or tracking link after your order has been shipped.

Please allow some time for tracking information to become active after the carrier receives and scans the package.

If your tracking information has not updated for an extended period, please contact us at:

Email: info@syncrny.store
WhatsApp: +1 647-514-9493

5. Shipping Delays

We work with shipping carriers to help ensure your order arrives as expected. However, once an order has been shipped, delivery may occasionally be delayed due to circumstances outside our control, including:

  • Severe weather
  • Carrier disruptions or operational delays
  • Holidays and peak shipping periods
  • High shipping volumes
  • Customs processing
  • Transportation disruptions
  • Incorrect or incomplete shipping information
  • Delivery address restrictions
  • Other unforeseen logistical circumstances

If your order is delayed, please use the tracking information provided to monitor its status. You may also contact our support team for assistance.

6. Incorrect or Incomplete Shipping Information

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please carefully review your:

  • Name
  • Street address
  • Apartment/unit number
  • City
  • Province/state
  • Postal/ZIP code
  • Phone number, where required

SHOPPERS SYNCHRONY is not responsible for delays, failed deliveries, returned packages, or additional shipping charges resulting from incorrect or incomplete information provided by the customer.

If you realize that you entered incorrect shipping information, please contact us as soon as possible after placing your order. We will do our best to assist, but we cannot guarantee that shipping information can be changed after an order has been processed or shipped.

7. Lost, Missing, or Stolen Packages

If your tracking information indicates that a package was delivered but you cannot locate it, please first check:

  • Your mailbox or delivery area
  • Around your property
  • With household members or neighbors
  • With the shipping carrier

If you still cannot locate your package, please contact us and provide your order number and tracking information.

We will assist you in contacting or working with the carrier where appropriate.

For packages confirmed as delivered by the carrier, we cannot guarantee replacement or reimbursement in every circumstance.

8. Damaged or Incorrect Items

If your order arrives damaged, defective, or contains an incorrect item, please contact us as soon as possible after delivery.

Please include:

  • Your order number
  • A description of the issue
  • Clear photographs of the item and packaging, when applicable

Our support team will review the issue and provide instructions for the next steps.

Please do not return an item without contacting us first unless otherwise instructed.

9. International Shipping

International shipping availability depends on the destination, product, carrier, and applicable shipping restrictions.

International orders may be subject to additional charges, including:

  • Customs duties
  • Import taxes
  • Brokerage fees
  • Other government or carrier charges

Unless otherwise stated at checkout, any applicable customs duties, import taxes, or other destination-country charges are the responsibility of the customer.

Customs processing may also result in delivery delays that are outside our control.

10. Product Availability

Some products may have different processing or shipping times depending on inventory availability and fulfillment location.

If an order contains multiple products that are fulfilled separately, your items may arrive in separate packages and at different times.

You may receive separate tracking information for different shipments.

11. Changes or Cancellations

If you need to change or cancel an order, please contact us as soon as possible after placing the order.

We will make reasonable efforts to accommodate your request, but an order may not be changed or cancelled once it has entered processing or has been shipped.

12. Contact Us

If you have questions about shipping, tracking, delivery, or your order, please contact our customer support team.

SHOPPERS SYNCHRONY
📧 Email: info@syncrny.store
📱 WhatsApp: +1 647-514-9493

We appreciate your business and thank you for choosing SHOPPERS SYNCHRONY.